Privacy Policy

Little Victories Occupational Therapy Pty Ltd
Last Updated: 7 May 2026

At Little Victories Occupational Therapy Pty Ltd, we are committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and relevant health records legislation.

This Privacy Policy explains how we collect, use, store, and protect your personal information when you engage with our services, communicate with us, or visit our website.

For any questions regarding this Privacy Policy or our privacy practices, please contact:

Email: hello@littlevictoriesot.com.au

We may collect personal and health information that you provide directly to us through referrals, intake forms, emails, phone calls, online forms, or interactions with our website and services.

This may include:

• Name and surname 
• Date of birth 
• Postal and residential address 
• Telephone numbers 
• Email address 
• Emergency contact details 
• Medicare, NDIS, DVA, My Aged Care, or funding information 
• Relevant medical, developmental, or health information 
• Therapy goals, assessment findings, and clinical records 
• Information from carers, support coordinators, family members, or other health professionals (where relevant and consented) 
• IP address and browser/device information for website administration and troubleshooting 
• General website usage and demographic information in aggregate form 

We may also collect automated information through cookies, tracking pixels (such as Meta Pixel), analytics tools, and similar technologies.

Our website may use cookies, tracking pixels, and similar technologies to improve website functionality, analyse traffic, and help us understand how visitors interact with our website.

These technologies may collect information including:

• Device and browser type 
• Pages visited and time spent on the website 
• Interactions with website content 
• Referral sources (how you found our website) 
• General location data based on IP address 

We may use this information for:

• Improving website functionality and user experience 
• Website analytics and performance monitoring 
• Delivering relevant advertising and marketing content 
• Recognising returning visitors 

You may manage or disable cookies through your browser settings. You may also adjust personalised advertising settings via:

• Facebook Ad Preferences 
• Google Ad Settings 

Please note that disabling cookies may impact website functionality.

We collect and use your information to:

• Provide Occupational Therapy services and supports 
• Complete assessments, reports, recommendations, and therapy planning 
• Communicate with you, your family, carers, support coordinators, referrers, or other professionals involved in your care (with consent where required) 
• Process referrals and appointments 
• Manage billing, funding, and administrative requirements 
• Improve our services and website experience 
• Send newsletters, updates, or marketing materials where consent has been provided 
• Meet legal, regulatory, funding, and professional obligations 

Little Victories Occupational Therapy may use secure Artificial Intelligence (AI) tools and technologies to assist with administrative efficiency, documentation support, report drafting, note formatting, and service improvement.

AI may assist clinicians with tasks such as:

• Drafting clinical documentation and reports 
• Structuring therapy notes and templates 
• Assisting with administrative workflows 
• Improving consistency and efficiency of documentation 

• AI tools are used only to support clinicians and do not replace professional clinical judgement. 
• All documentation and recommendations are reviewed, edited, and clinically approved by a qualified Occupational Therapist before being finalised or shared. 
• We take reasonable steps to ensure that any AI platforms used have appropriate privacy and security safeguards in place. 
• Personal and health information will only be used within AI-supported systems where appropriate consent has been obtained or where permitted under applicable privacy legislation. 
• You may request that your information not be used within AI-assisted systems by contacting us directly. 

By engaging with our services, you acknowledge and consent to Little Victories Occupational Therapy using secure AI-assisted technologies to support administrative and clinical documentation processes, unless you advise us otherwise in writing.

You may withdraw this consent at any time by contacting us at hello@littlevictoriesot.com.au.

We do not sell or rent your personal information.

We may share information with trusted third parties where necessary to provide services or meet legal obligations, including:

• Referring medical and allied health professionals 
• Support coordinators and case managers 
• Funding bodies such as NDIS, DVA, My Aged Care, or insurers 
• Website analytics and marketing providers (e.g., Google or Meta) 
• Secure practice management and documentation systems 

Information will only be shared where:

• Consent has been provided; 
• It is reasonably required to provide services; or 
• Disclosure is required or authorised by law. 

We take reasonable steps to ensure third-party providers comply with Australian privacy and data protection requirements.

We take reasonable steps to protect personal and health information from misuse, loss, unauthorised access, modification, or disclosure.

This may include:

• Secure electronic practice management systems 
• Password-protected devices and systems 
• Restricted staff access to records 
• Secure cloud-based storage providers 
• Secure disposal of information when no longer required 

While we take reasonable precautions, no online transmission or storage system can be guaranteed to be completely secure.

You have the right to:

• Request access to personal information we hold about you 
• Request correction of inaccurate or incomplete information 
• Withdraw consent for marketing communications 
• Request limitations on the use of your information where appropriate 
• Request information regarding how your data has been used 

Requests may be made by contacting:
hello@littlevictoriesot.com.au

Our website may contain links to external websites. Little Victories Occupational Therapy is not responsible for the privacy practices or content of third-party websites.

We encourage users to review the privacy policies of external sites before providing personal information.

We may update this Privacy Policy periodically to reflect changes in legislation, technology, or business practices. Any updates will be published on this page with a revised “Last Updated” date.

For questions, concerns, or requests relating to privacy or this Privacy Policy, please contact:

Little Victories Occupational Therapy Pty Ltd
Email: hello@littlevictoriesot.com.au